We make every efforts to ensure you the highest quality and our rain chains will not damage with a standard usage. However we have parts and materials in stock in case you need repairing . These are available on our website with charge.
1. Repairing yourself
Due to its linked structure, rain chain can be taken apart for a repair. Simply exchange the damaged parts with a new one. Please contact us with parts and quantity required and we’d be happy to be of your service.
For “hamon”, please request for professional assistance, for it can not be taken apart for repairing.
2. Requesting professional assistance
When requesting professional assistance, please E-mail to us along with the picture showing the conditions of the rain chain. In case the damage is too severe beyond repairing, we will let you know.