ORIGINAL RAIN CHAINS (Kusari doi) Hand made in Japan
Return and Exchange Policies
In principle, we do not accept returns or exchanges after the arrival of the product. However, if the request for return or exchange of the product is due to defects, therefore our responsibility, then please contact us via the contact form within one week of the arrival. Please note that we cannot accept returns or exchanges passed that one-week period.
In general, after receiving the returned product, we will refund the amount within one month after inspection.
If the product is defective due to an accident during transportation, please contact us within one week of arrival. After you return the product, we will send you a replacement.
As a general rule, the customer is responsible for the shipping costs when returning the product.
We will process the refund via PayPal.
Customers are responsible for contacting customs when processing the refund of import taxes paid upon receipt of the product.
If you have any questions about any of the information above, please contact us through the contact form.